In this domain, the work that serves the customer and the work that serves the numbers turn out to be the same work: a better user journey means fewer calls, improved accessibility, happier customers, higher ratings, and less of your budget spent on fixing the aftermath of a broken system.
Pick by situation: a journey you suspect is broken takes the audit; a design team that keeps stalling on insurance questions takes the retainer; a work stream stuck behind an unfilled headcount takes the embedded engagement. For whatever you need, you’ll receive the expertise it takes to know this domain on sight.
The UX Audit
$5,000 flat · 2 weeks
A UX audit offers a double-win for your business: an improved user experience, and saving your bottom line in doing so. I will be meticulous in examining every aspect of your most important user flow to ensure optimized usability, and it will be reflected in the final report.
The report will also include expected improvements in the metrics your analytics provide, and how to measure it. If you have no analytics implemented yet, I will explain how to implement them as a part of the report.
You get:
- An end-to-end deck: highlights and top wins first, then every finding in full
- A prioritized fix list, split into ship-this-quarter quick wins and structural work
- Trust and compliance flags: where language, disclosure, or state variation creates risk
- Three sessions — a 30-minute kickoff to align on expectations, a 90-minute meeting to walk the recommendations, and a 90-minute implementation session with your dev team
The deliverable
An end-to-end deck explaining the results after auditing your most important user flow. Highlights and top wins shown first, with a comprehensive breakdown of each finding and recommendation within, including the issue, category, explanation of the harm it’s doing, the suggested remedy, and analytics suggestions to measure the impact.
Includes screenshots, example code snippets illustrating a fix, and any applicable accessibility or UX heuristic violations. The deck can be anywhere from 25 to 80 slides long depending on the number of steps and issues in the flow.
What I need from you
- Access to your full site flow, with login details if required
- Design system & guidelines
- A quick 30 minute discussion at the beginning of the audit to align on expectations.
- A 90 minute meeting at the end of the audit to discuss recommendations.
What happens after the audit
Throughout my career, I’ve worked with development teams to bridge the gap between design and implementation. Additionally, as someone who has hand coded apps in the past, I understand what is and is not technologically feasible. Once the audit is finished, I will attend one 90 minute implementation session with your dev team to make sure that the recommendations from the audit don’t get lost in translation, with an eye toward how the recommendations will live in your codebase.
No discovery phase, no scope negotiation, no surprise invoice. The kickoff is expectation alignment, not discovery. One journey, two weeks, a punch list your team can ship.
Set up a quick call here to get started.
One audit slot at a time. Less than a week of a senior designer’s loaded cost, and a fraction of an agency discovery phase. Read a published teardown →
Advisory retainer from $3,500/mo
For teams who already have capable designers, but who either stall on insurance questions, or are already at capacity on other projects. If your team needs answers, but doesn’t necessarily need more hands-on execution, then there’s no reason to buy hours that you won’t use. The retainer’s advantage is that it helps prevent expensive mistakes and unblocks decisions, without paying an extra person to sit in your daily standup.
You get:
- Async access to me for the questions that stall your team, answered within one business day.
- A design-review pass before anything ships: flows or screens flagged with any issues found, and with the reasoning written out.
- Answers with receipts: every recommendation points at the expectation or document behind it, so your designers learn the why—not just my verdict.
- A weekly 1-hour call to work through whatever stalled hardest that week, with whoever on your team is closest to the problem.
- Month-to-month coverage, with thirty days’ notice either direction. If you’re predicting a quiet month, pause with one call instead of paying for that gap.
Embedded engagement from $8,000/mo
I can lend a hand if your team needs more help with work that has an end date, or with work that increases mid-project. Maybe your team lacks design leadership to manage a new design hire. Or, you just need help implementing the audit. For any of your projects that need an expert who can take responsibility for the UX, end-to-end, I’ll be part of your team, there to assist any junior designers, and to debate with the engineers about executing the design.
You get:
- Kickoff within a week of signature.
- One workstream owned end to end: problem definition, user flows, specs, and implementation support alongside your engineers until it ships.
- Roughly two days a week inside your team.
- A written handover at ramp-down, including the decision log, the reasoning behind it, and the open questions.
- Three-month minimum, rolling after, with the ramp-down month planned deliberately, not improvised in the final week.
Contracting
This is a consultancy with a team of one, so you will be working with me directly. In the case of an audit, the contract will be for the duration of two weeks. Payment is 50% upfront / 50% on completion. For larger fixed-scope projects, 30–50% upfront, then milestone payments. Retainers invoiced monthly. Pausing an advisory retainer requires 30 days’ notice. Resuming will depend on availability.
I take a maximum of three retained clients.
